Comments on North Shore IT: Client Feedback

John is personable, responsive, and experienced co...

2012-01-20T22:44:54.223-05:00

John is personable, responsive, and experienced computer man who freely shares his knowledge of the computer world to those of us less gifted in this area. Incisive but not pushy, Quality conscience but sensitive to the budget. John is a rare mix of one who bring you to the next business level without breaking the bank in the process. His computer help over this past year has indeed been a source of comfort for me.

Recently on a late weeknight as I returned to work...

2011-05-15T13:48:37.188-04:00

Recently on a late weeknight as I returned to work on my laptop there was an odd pop. My computer went dark under what appeared to be a serious problem. As a creative in advertising with my client files among others hanging in the balance .... several ominous warning screens came up ...very little was functioning ...and I was in panic mode. It's midnight. I called John Penaloza, North Shore IT to leave a message, and he picks up! ...telling me he sensed a serious concern given the time.

We arrange for me to drop of the computer at 8AM the next morning as he will clear out time to assess the situation. Throughout my panic John maintains a calming, assuring tone and goes to work. Returning to my office I'm thinking of all the obvious worst case scenarios. He calls me with a mid-day update still not sure of the degree of damage but remaining hopeful.

Finally...sometime between 4 and 5P he calls and in a very matter of fact tone tells me the viruses have been removed, updates added, reviews options to improve security and by early evening I'm back in business. Grateful beyond words and relieved big-time.

There is no higher level of praise or regard than to say you trust a brand, a product or service. Over the years, as John's client, I have trusted him with my computer and software purchases, and more meaningfully trust in his ability to safeguard my computers and in turn my business.

PFM, Manchester by the Sea, MA

John has done a wonderful job configueing my modem...

2011-03-28T16:02:19.086-04:00

John has done a wonderful job configueing my modem, router, laptop and tv.

He is very knowlegable and did a great job. He was very helpful and gave me the basic concepts of what he was doing.

I'll definitely use his services in the future.

Got me out of my network hell! Immediate response,...

2011-03-24T08:42:42.828-04:00

Got me out of my network hell! Immediate response, professional, spoke in terms a gerbil could understand. I have a new computer networking hero!!

Thanks John for all your help. My computer is work...

2010-11-17T09:44:08.785-05:00

Thanks John for all your help. My computer is working so much better, and it's good to be connected and faster. I really appreciated all you did to help, and you didn't make me feel like a dinosaur in the computer world. Thanks for your prompt response, patience and explanations.
Gini, Magnolia.

Thank you Dr. John for your help the past couple o...

2010-11-11T11:09:51.942-05:00

Thank you Dr. John for your help the past couple of days.

With your help we are running ship shape again with no dust or debri on our floors and hard drives of any kind!

I will be sure to vacumn on a more consistent basis. Hah...

John P. cleaned out a computer full of virus's...

2010-10-04T08:44:16.702-04:00

John P. cleaned out a computer full of virus's and programs slowing the machine down. He installed a faster more accessible Google site which can be accessed on ANY computer. Good bye outlook. Synced the work program into a android phone for increased organization and speed. He is very patient, tolerant of of your needs and listens to what you need and want. He is technically savy for the technically challenged. Older or younger folk can get what you need accomplished and more with the help of Johns service and experience. Thank you John for all your help! You will always be my "computer guy"! Great Job! ajk

John is our 'North Shore IT guy' whose alw...

2010-08-21T22:44:12.391-04:00

John is our 'North Shore IT guy' whose always there to help when needed. He's very quick with responding to phone calls and emails, as well as with making an appointment to fix whatever issue we have. He's just a friendly, personable guy who knows what he's doing.‎

Information John sent to me in March coincided wit...

2010-07-09T10:17:46.587-04:00

Information John sent to me in March coincided with my need to decide which way to turn once my Webroot system expired.
I just finished downloading his North Shore-IT recommendations including Avira Antivir Personal Edition (Free), SUPERAntiSpyware Professional (paid version), and Sygate Personal Firewall. I am thankful for these tips. I trust his skills, and I always find the information he sends to be helpful.

Amy

Our server and internet were both running very slo...

2010-05-21T08:25:01.195-04:00

Our server and internet were both running very slow. We couldn't figure it out even after months of trouble shooting with ISP tech support and other consultants. John diagnosed the problem, recommended new hardware which he sold to us at cost, and we saw an immediate difference. Our broadband upload / download speeds went from 300kb/800kb second to 8MB/32MB without even changing our service provider. Insane difference. Moreover, they are smart, personable, and easy to work with.‎

John really helped us out in a pinch. He was on ti...

2010-05-20T14:40:57.233-04:00

John really helped us out in a pinch. He was on time, professional, and easy to communicate with. We will definitely be using his services again!‎

John proved to be very knowlegeable, helpful, and ...

2010-05-05T20:48:43.582-04:00

John proved to be very knowlegeable, helpful, and quick in setting up our first web site.‎

John P. has worked with me in recovering files fro...

2010-04-13T10:53:00.613-04:00

John P. has worked with me in recovering files from a computer that crashed. These files were paramount to my business and he had me up and running again in a very short time. More recently he is helping me to further develop my business with his assistance in getting my web site up and running.He is very timely in his response and often stays on longer than he may have planned to explain the more intricate details that help me to design my website.

The system in our office had to be upgraded and Jo...

2010-04-05T20:14:35.119-04:00

The system in our office had to be upgraded and John did it all from wiring and drilling holes in the floor to hardware, phones, networking, software and on and on. His recommendations were thoughtful and his work well done. John is a definite help for someone who is not very tech savvy.

When I called John, he was able to fit me in befor...

2010-03-23T21:51:16.639-04:00

When I called John, he was able to fit me in before the end of the day. He rescued my computer from 82 viruses!! Luckily, it wasn't too late and he was able to clean it up and get me back on track. He called the next day to follow up. Thank you John!

John is friendly and cheerful and knowledgeable, a...

2010-03-01T12:00:54.133-05:00

John is friendly and cheerful and knowledgeable, and tries to move me to higher and better systems while solving my problems on the old ones. He is punctual and flexible and easy to reach by phone. I will continue working with him.

John is an expert in his field. He always responds...

2010-01-16T10:05:21.826-05:00

John is an expert in his field. He always responds to me quickly and never treats me like the"computer dummy" that I am. I feel very lucky to have him to assist me.

John is exceptionally knowledgeable and is keeping...

2010-01-12T08:08:13.775-05:00

John is exceptionally knowledgeable and is keeping pace with rapidly sophisticating virus/malware attacks. He is very responsive and took time to sit with my wife and I to explain his work and how to improve our computer's performance and protection. -- M&J

John has been a tremendous asset. His prompt and ...

2010-01-09T14:39:24.498-05:00

John has been a tremendous asset. His prompt and clear responses to questions about the systems and rapid fixing of problems keeps my business effective and profitable. He's the best in my book. Bob M.

We were beyond frustrated with our son's lapto...

2010-01-04T21:33:38.171-05:00

We were beyond frustrated with our son's laptop having repeated "freezing up" issues. We tried everything we could think of. We had heard of John's excellent cost-efficient computer work from other satisfied customers. After discussing our problems on the phone with him, he seemed like the "go to guy" for us. Well, he was, and he saved the day! Even with our security protection virus scanning, etc.; the laptop had a virus we did not know about. With John's expertise, he not only found the virus, but fixed the computer so efficiently that we now have superior security software protection & the computer flies. Most importantly for all of us; he received the computer on the 22nd of December and had it back to us by Christmas Eve. He saved our son's Christmas knowing what "Santa" was delivering that needed that computer! He had offered no promises, but he did it! THANK YOU John/North Shore II!

John is the IT "Go to Guy" on the North ...

2009-12-28T21:35:00.302-05:00

John is the IT "Go to Guy" on the North Shore! I consider myself pretty computer savvy and very experienced. When I ran into a data migration problem after upgrading my work desktop from XP to Windows 7, I called John, who immediately made a few suggestions and told me he would do it right away! I dropped both desktops off on a Saturday afternoon and had them back by Sunday noon. Much earlier and less expensive than I had expected! He also had everything migrated and installed as promised. If you prefer to work with a master of his craft as I do, call John for all of your computer solutions and needs. Sean

They do a great job. Whenever there is a problem ...

2009-12-27T10:52:25.951-05:00

They do a great job. Whenever there is a problem of any kind they are AVAILABLE to help immediately. Can't say enough about them.

Nevin - LM & Co.

John has been setting up the computers in my new o...

2009-12-27T09:30:22.907-05:00

John has been setting up the computers in my new office. He has been an excellent advisor on hardware and software purchases and has been working tirelessly to get the system up and running before my opening day. He has also advised me on phone purchases and set up. He patiently explains the most technical information clearly and in a way even a very nontechnical person can understand. I recommend him highly.

Thanks John for helping me wipe out the computer v...

2009-12-23T18:17:35.239-05:00

Thanks John for helping me wipe out the computer virus I had. I couldn't of done it with out you!

John was prompt and very thorough. He explained e...

2009-06-22T09:53:45.161-04:00

John was prompt and very thorough. He explained everything in terms I could understand, and had me operating smoothly and efficiently in a short time.